Mastering key call center operations skills can dramatically improve your business's sales results and enhance customer relationships. Your call center agents have the unique opportunity to interact with customers daily and influence their buying decisions. By...
Marketing is a key aspect of any business, and its impact on a business can hardly be missed. Flourishing companies employ ingenious methods of marketing to maintain old clients and gain new prospects. Outbound call center solution forms part of the bigger picture of...
Running a call center requires several different certifications on both the state and federal levels. These certifications can get expensive, and you have to make sure the certifications hold weight as it relates to academics and municipal requirements. There are a...
Companies have been outsourcing various customer service, market research and sales functions to call centers for decades. This saves them from having to install a bunch of phone lines, add additional staff or cover services in which they have no expertise. If you're...